Shipping & Returns

Shipping Information

All shipping is handled by the USPS and is shipped Priority mail.

Orders are typically processed within 24 hours Monday - Friday. Orders are NOT processed on Weekends or Holidays. 1. INTRODUCTION Welcome to the family of websites provided by mynaturesart.net USA, (collectively, “NATURES ART”). This Agreement applies to all of the websites where it is posted (collectively “Natures Art Sites”). By using one of the Natures Art Sites, you accept this Agreement and certify that you are above the age of majority in your jurisdiction. Additional terms and conditions apply to some services offered on the Natures Art Sites and may be found at the place where the relevant service is offered. We may change the terms of this Agreement from time to time. By continuing to use any of the Natures Art Sites after we post any such changes, you accept the Agreement, as modified. 2. TERMS APPLICABLE TO Natures Art A. Natures Art Orders Once you have placed an order on the Natures Art site we will send you an order acknowledgement by email setting out what you have ordered. This is not an order confirmation or acceptance from us. There is a minimum order value, which may change from time to time. In addition to the price of goods, a delivery charge as shown at checkout will also be payable by you. All prices quoted are exclusive of tax and you will see estimated taxes and fees when you place the order. The final taxes and fees will be calculated on the day your order is picked and delivered. In the event your order must be fulfilled using products of different weight or volume than what you ordered, you will be charged only for the actual weight or volume delivered. You can cancel or amend your order at any time by calling the Natures Art Contact Center at admin@mynaturesart.net. Due to shipment and delivery times, there are limitations on when changes or cancellations to orders can be made. Natures Art may provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact the Natures Art Contact Center at admin@mynaturesart.net. In order to be eligible for a refund, you must: • Contact the Natures Art Contact Center within seven (7) days of date on which you received your order; • Store the received items in the manner appropriate to the type of goods (e.g. don't open them); and • Return the cancelled items to us in the same condition as they were delivered to you. Natures Art will not provide you a refund for certain goods which by nature cannot be returned. Such items include items which cannot be resold (open products). Notwithstanding the foregoing, all refunds will be subject to Natures Art discretion. B. Natures Art Delivery We aim to deliver your goods within the delivery window you selected when placing your order, but do not guarantee that goods will be delivered on or by a certain date. Natures Art will not be liable for delivering the goods outside of the requested delivery slot or failing to deliver all or any of the goods in your order. We can only deliver to an address stored in your address book in your account on the Natures Art Site. Once your order is handed over to the Delivery company of your choosing, Natures Art no longer has control of the package and its delivery or delays. C. Natures Art web GIFT CERTIFICATE GIFT CERTIFICATES are valid only on shopping orders placed on the Natures Art web site, subject to the terms of this section. Your use of an GIFT CERTIFICATE indicates your agreement to be bound by these GIFT CERTIFICATE terms and any GIFT CERTIFICATE terms on the GIFT CERTIFICATE itself (collectively, the "GIFT CERTIFICATE Terms"). Natures Art will only honor an GIFT CERTIFICATE if it is used in accordance with the GIFT CERTIFICATE Terms. GIFT CERTIFICATES that have been issued by Natures Art are, and shall remain, the property of Natures Art and are not transferable, cannot be resold, and have no cash alternative unless otherwise stated. GIFT CERTIFICATES can be added to your Natures Art account by entering the code at checkout or in the Promotions-GIFT CERTIFICATES section in your Natures Art account. To apply an GIFT CERTIFICATE to your order you must select it in the promotions section at checkout. Use of an GIFT CERTIFICATE may be subject to you providing proof of entitlement to use the GIFT CERTIFICATE. All GIFT CERTIFICATES have an expiration date. After the expiration date, the GIFT CERTIFICATE will be removed from your Natures Art account. GIFT CERTIFICATE value(s) may be adjusted if the total discount value is greater than the value of your order. Natures Art reserves the right to withdraw or cancel any of its GIFT CERTIFICATES at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the GIFT CERTIFICATES may not be used for any orders placed after the date of withdrawal or cancellation. Natures Art reserves the right to reject or cancel the use of an GIFT CERTIFICATE where fraud or illegal misuse is suspected. You will have no claim against Natures Art in respect of such rejection or cancellation of an GIFT CERTIFICATE. Natures Art shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any GIFT CERTIFICATE or any failure or inability of a customer to use an GIFT CERTIFICATE for any reason. No GIFT CERTIFICATE may be copied, reproduced, published, or distributed directly or indirectly in any form for use by anyone other than the original recipient. By using an GIFT CERTIFICATE, you warrant that you are the duly authorized recipient of it. 3. EXPORT POLICY You acknowledge that some goods licensed or sold on the Natures Art Sites are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received and agree to comply with all applicable laws. By purchasing, downloading or using technology or software from the Natures Art Sites, you agree to abide by the applicable laws, rules and regulations and you agree, represent and warrant that no Natures Art Materials will be accessed from, downloaded in, released in, carried to transferred to, transshipped through, exported to, or re-exported to any restricted territory (or national resident thereof), any person, entity or organization on the U.S. Treasury Department’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List, or otherwise in violation of law. Customers will be responsible to pay all appropriate taxes and duties required by their country. Natures Art will not be responsible for those charges. 4. USE OF THE Natures Art SITES You certify that the information you provide on the Natures Art Sites is accurate and complete. You will be responsible for the confidentiality of your password and for all statements made and acts or omissions that occur on your account. If you believe someone has used your password or account without your authorization, you must notify Natures Art immediately. Your account may also be restricted or terminated for any reason, at our sole discretion. We may also change, restrict access to, suspend, or discontinue the Natures Art Sites, or any portion of the Natures Art Sites, at any time without notice. Natures Art and its affiliates have no liability to you for content on the Natures Art Sites that you find offensive, indecent, or objectionable. Certain videos, movies, TV programs, video games, and computer games are labeled with age restrictions and may be intended for mature audiences only. By ordering an age restricted item, you certify that you satisfy the age restrictions. We sell products for children’s use; however, these products are intended for selling to adults. If you are under the age of majority in your jurisdiction, you may use the Natures Art Sites only with involvement of a parent or guardian. Individuals may use the Natures Art Sites to create gift or wish lists for individuals, including children under the age of 13 by making product selections for the child; additional personally identifiable information about the child should not be provided. You are prohibited from: • Violating or attempting to violate the security of the Natures Art Sites; • Using any device, software, or routine to interfere or attempt to interfere with the proper working of the Natures Art Sites; or • Using or attempting to use any engine, software, tool, agent or other device or mechanism (except the search mechanisms provided by Natures Art or other third party web browsers) to navigate or search the Natures Art Sites. 5. CONTENT SUBMISSION Natures Art allows users to submit and share comments, feedback, submissions, suggestions, questions, reviews, and other content through the Natures Art Sites (“Content”). Content should be written in English. By submitting Content, you warrant that (1) you are the sole author and owner of the Content; (2) you are at least 18 years old or if you are under the age of 18, you are at least 13 years old and your submission has been made under the supervision of a parent of legal guardian who agrees to be bound by this Agreement; and (3) use of any Content you supply will not violate any term of this Agreement and will not cause injury to any person or entity. A. License Grant for Submitted Content If you make any submission to the Natures Art Sites, you automatically grant, or warrant that the owner of such content has expressly granted Natures Art, a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content material in any media or medium, or any form, format, or forum now known or hereafter developed. Natures Art may sublicense its rights through multiple tiers of sublicenses. You should not submit any Content to us that you do not wish to license to us. Natures Art is and shall be under no obligation (1) to maintain any Content in confidence; (2) to pay any compensation for any Content; or (3) to respond to any user Content. You grant Natures Art the right to use the name that you submit in connection with any Content. B. Prohibited Content You represent and warrant that you will not submit the following Content: a) Content that is false, inaccurate, or misleading; b) Content that contains your full name(s), or any other confidential identifiable information of yourself or others; c) Content that violates any local, state, federal, or international laws; d) Content that infringes on the rights of others, including patents, copyrights, trademarks, trade secrets, publicity or privacy rights; e) Content that is unlawful, obscene, derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Natures Art in its sole discretion; f) Advertisements, solicitations or spam links to other web sites or individuals, without prior written permission from Natures Art; g) Chain letters or pyramid schemes; h) Content that impersonates another business, person or entity, including Natures Art, its related entities, employees and agents; i) Content that contains viruses or other harmful computer code; j) Content that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability; k) Content that you were compensated or granted any compensation by any third party unless otherwise authorized by Natures Art in writing; or l) Content that violates any policy posted on the Natures Art Sites, or interferes with the use of the Natures Art Sites by others.

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